Help Desk Services
Proactive it help desk support for your day-to-day it ecosystem and projects
We deliver one-call resolution and enhance customer experience with by providing channelways to diverse IT help desk support pipelines. Organizations are looking for knowledgeable and caring help desk staff to resolve their day-to-day IT issues and give them rapid response. Our highly-skilled and reputed support staff can be integrated into any operational environment. Let us help meet your technology challenges. Our team of dedicated professionals understand the unique customer configurations and IT requirements, and we provide a value-driven customer experience that will help you navigate through the competitive marketplace.
Proactive IT help desk support for your day-to-day it ecosystem and projects.
Real-Time Monitoring
Advanced reporting, rapid remote remediation With integrated intelligent monitoring systems, we receive real-time alerts and status updates that give us powerful insights into your data in motion. Interactive dashboards generate and showcase valuable information to our frontline staff, who identify, analyze and respond to hidden problems before they come to the forefront.
Network Monitoring
Ensure availability. Unified control of end-to-end network A consolidated network monitoring system, which merges all of your heterogeneous network devices, under one single reporting and monitoring platform will track performance, trends, and collect data. The monitoring platform is optimized for fault prevention and capacity planning.
Application Monitoring
Dynamic thresholding to improve incident avoidance We holistically monitor business-critical software and policies to ensure that your day-to-day business operations are running at optimal levels and available for the end-user. Delivering metrics in real time, your enterprise-wide needs are met with our easy-to-deploy monitoring software that will turn your data into insight.
Server Monitoring
Automate monitoring of onsite and offsite servers and OS We deliver a far-reaching monitoring system that enables you to view key performance metrics across any number of operation systems. Our interactive dashboard empowers us to manage multiple operation systems in host and distributed environments, and help us respond appropriately.
IT HELP DESK SERVICES
Locating And Remediating Outages And Bottlenecks That Threaten Business-critical Applications
Remote Assistance
We securely access your desktop & systems from remote locations to diagnose, troubleshoot and debug. We speed up collection of data and problem determination and resolve.
Ticketing
Our support portal is a powerful feature that enables you to report issues. We make inroads into the day-to-day IT status of our customers and open up a channel of dialogue. Easy to navigate.
Point-of-Contact
We leverage a single point of contact relationship to enable familiarity, comfort, and streamlined expertise that will keep your costs at bay and improve quality of service.
Training Program
Accelerate your staff’s learning curve with our training program. Our innovative delivery methods will help build-up and strengthen the skills portfolio of your staff. We make technical training simple.
Rapid Response
Through increased service levels, our support specialists quickly respond to workload and mission-critical demands to ensure high productivity. We esclate to higher support tiers for management.
Consistency
consistent end-user customer experience from multi-located, same-city delivery centers. With high service quality, we support multi-industry platforms with quick-thinking resolutions.
Delivering value-added IT services by focusing on 3 key areas
Technology
We leverage IT to enable people and processes to work in an optimal manner. With deep technical expertise, we deploy the right IT specialists and applications.
Process
With a reinvented approach, we stay agile and flexible by delivering smart workflow, automation and emerging technologies. We help you grow and evolve.
People
We combine our deep business and technical expertise with that of our clients to promote collaboration, shared and separate competencies and winning strategies.
The cost of discontinuity
70%
of IT budgets are spent on operations and maintenance
55%
experience downtime that lasts between minutes to over a week
66%
fall behind schedule when deploying new IT capabilities
Need a new IT department? Let us help.
Stop worrying about your IT problems. We will help run your business better with
rapid support and next-generation solutions.
Why do people love Creative Technologies?
We have been working with Creative Technologies for five years over two sites in which time we have received professional and reliable service and support. Their managed services have allowed us to concentrate on our core business rather than being distracted by IT issues. We can highly recommend Creative Technologies Managed IT service.
We have been working with Creative Technologies for five years over two sites in which time we have received professional and reliable service and support. Their managed services have allowed us to concentrate on our core business rather than being distracted by IT issues. We can highly recommend Creative Technologies Managed IT service.
Creative Technologies has been with us since our inception as a company over 10 years ago. In that time we have grown from one small office with two computers and a printer to a national business with branches around Australia and close to 75 users. Creative Technologies has grown with us in that time to become a trusted business partner. We enjoy strongly performing and reliable IT systems that enable us to concentrate on running the business without worrying about the demands of day to day IT management. We would recommend Creative Technologies as a competent and trustworthy IT service provider anytime.